Shipping Policy
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a UPS shipment, click here. You can track and review your order details on the Wastewater Supply My Account page.
Tracking FedEx Shipments
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a FedEx shipment, click here. You can track and review your order details on the Wastewater Supply My Account page.
Tracking Freight Shipments
Heavier items will ship via one of our freight carriers. Once the material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. The freight company will call you at least 24 hours in advance of delivery to schedule a drop off time. You may also call the freight company directly to schedule. Please reference your tracking number when calling. To track a freight shipment, please use the following links:
All Delivery Options
- UPS Ground or FedEx Ground
- UPS Next Day Air (Delivery following business day — delivery time displayed at checkout)
- UPS Next Day Air Early AM (Commercial Only, delivery by 8am)
- UPS Next Day Air Saver (Delivery by end of following business day)
- UPS 2nd Day Air (Delivery by end of 2nd business day)
- UPS 2nd Day Air AM (Commercial Only, delivery by 10:30am of 2nd business day)
- UPS 3 Day Select
Expedited Orders
Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3pm will be shipped the day they are placed. Expedited orders placed after 3:00pm will be shipped the following business day.
Examples (Applicable to in-stock items only):
- An order shipped 3 Day Select will arrive on the third business day after the order is shipped. For example, if you place an order on Tuesday at 10am, it will be delivered when UPS normally comes on Friday.
- An order shipped 2nd Day Air will be delivered on the second business day after the order is shipped. For example, if you place an order on Thursday at 9pm, it will arrive the following Tuesday.
- An order shipped Next Day Air will arrive on the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 3:00pm it will be delivered on Monday (not Saturday).
Freight Orders
Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery
1. Examine both the packaging and the material inside to ensure there are no physical damages.*
2. The material is strapped down to a skid, and the material received matches your Wastewater Supply packing slip.
3. If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.
4. All freight shipments are curbside deliveries unless otherwise noted. Our customer service team can arrange lift gate services.
5. Additional fees apply if you wish to change your address once a shipment is in transit.
Note: Damaged units MUST be reported within 24 Hours of receipt.
* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.
Inventory and Lead Times
Inventory and lead time change daily to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains in-stock and out-of-stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.
Shipping Information Entry
UPS and FedEx do not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.
Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code entered in the checkout process. If UPS cannot find the shipping destination due to a customer error in entering the address, the shipping costs associated with returning the package to Wastewater Supply and re-shipping the package to its correct address will be the responsibility of the customer. If, after the package returns to Wastewater Supply, a customer decides not to re-ship, the order will be subject to standard return policies, including restocking fees.
International Orders
We do not ship to locations outside of the United States. If you choose to ship to a freight forwarding company, Wastewater Supply cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS, Wastewater Supply is no longer liable for the package. Please be aware that merchandise purchased through Wastewater Supply is only warranted within the United States. For more information about our warranty policy, please click here.
Alaska and Hawaii
For orders shipping to Alaska and Hawaii, please understand that these orders typically take 6–8 days transit time from when they leave our warehouse for UPS shipments and 9–12 days for freight shipments. If you choose to ship to a freight forwarding company, Wastewater Supply cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS, Wastewater Supply is no longer liable for the package.
Terms of Use:
The use of this site is governed by the policies, terms, and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Wastewater Supply indicates acceptance of these terms and conditions. Wastewater Supply reserves the right to make changes to this site and the Terms of Use at any time.
Transactional or Relationship Messages
By placing an order on this site, you would like to receive an email that facilitates an agreed-upon transaction or updates a customer in an existing business relationship.
Limits on the Use of Site Content
This site is owned and operated by CNTJ Inc. dba Wastewater Supply. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, are the sole property of CNTJ Inc. dba Wastewater Supply. All audio and video clips are the sole property of CNTJ Inc. dba Wastewater Supply or their respective content providers. You may use this site's content only for shopping on this site or placing an order on this site. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from CNTJ Inc. dba Wastewater Supply.
Disclaimer and Limitation of Liability as to Products Sold
All Wastewater Supply products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, Wastewater Supply makes no representations or warranties, express or implied, of any kind concerning products sold on the site. In no event shall Wastewater Supply, employees, or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Wastewater Supply shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price or with the incorrect information. Wastewater Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wastewater Supply shall immediately issue a credit to your credit card account in the amount of the charge.
Links
This site may contain links to other Internet sites owned and operated by third parties. You acknowledge that Wastewater Supply is not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wastewater Supply reserves the right at any time after receiving your order to accept or decline your order for any reason. All orders placed over $5000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established for credit and fraud avoidance. We may require additional verifications or information before accepting any order.
Sales Tax
Items sold through Wastewater Supply may be subject to sales taxes based on specific state laws and local tax rates. Each customer shall be solely responsible for all sales taxes, or other taxes, on applicable orders.
Privacy Policy
You have read and agree to the Privacy Policy. Please click here to view.
Returns Policy
You have read and agree to the Returns Policy. Please click here to view.
Jurisdiction and Venue
You agree that any legal action brought against CNTJ Inc. dba Wastewater Supply shall be governed by the laws of the State of Indiana. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made with Wastewater Supply shall be an appropriate federal or state court located in Hamilton County, Indiana.